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bigquestions

Page history last edited by Dave Lee 14 years, 5 months ago

The Questions for the February 2007 Big Question

The following is a listing of all/most of the questions offered by the participants in the February Big Question - What Questions Should we be Asking? Currently there are 112 questions. This list will be added to periodically if and when there are new participating posts in the Big Question.

 

While I tried to be comprehensive, I did make some editorial decisions. For example, If one question was followed by six detailed and/or repetitive questions, I only included the primary question. Because about half of the participants included an indication of who should be asked the question, I included the "Who to Ask" column. In the case of question that didn't originally include a "Who," I gave my best guess. if I really struggled, I entered "??" the same with the "When."

 

If you don't think my decisions are correct, please feel free to hit "Edit this Page" at the top or the bottom of the page and make whatever changes you feel are needed to accurately portray your questions. If you are unfamiliar with wiki style for tables, please read pbwiki's Wiki Style Help Page before editing.

 

If you have any questions, please fill out the Dear Blogmeister form and I'll get back to you as soon as I can.

 

Enjoy the Conversations!

Dave Lee

you humble blogmeister

 

Number Question When Who to Ask Blogger
1 Why do you think this is a problem? needs assessment Stakeholders Karl Kapp
2 Have you every tried to solve it before? How? What was the result? needs assessment Stakeholders Karl Kapp
3 Why do you think training is the answer? needs assessment Stakeholders Karl Kapp
4 If the problem is solved, describe the ideal state, the results, the outcome, your expectations. needs assessment Stakeholders Karl Kapp
5 If the problem isn’t solved, what are the consequences? needs assessment Stakeholders Karl Kapp
6 Did the employees ever know how to do this in the past? needs assessment Stakeholders Karl Kapp
7 Do you think internal or external forces are causing the change. needs assessment Stakeholders Karl Kapp
8 What do you think is causing the problem? needs assessment Employees Karl Kapp
9 What do you think is the solution to the problem? needs assessment Employees Karl Kapp
10 Are their incentives that drive you away from the desired goal? needs assessment Employees Karl Kapp
11 Is the environment conducive to your obtaining the desired outcome? needs assessment Employees Karl Kapp
12 Would training in XYZ solve this problem for you? needs assessment Employees Karl Kapp
13 Do you feel that you know how to perform the tasks that are required? needs assessment Employees Karl Kapp
14 What would you do to solve this problem? needs assessment Employees Karl Kapp
15 Have you ever seen this problem before? What was the attempt to solve it? needs assessment Employees Karl Kapp
16 How long has this been a problem? needs assessment Managers Karl Kapp
17 Is it as bad or good as indicated by the stakeholders? needs assessment Managers Karl Kapp
18 Why aren’t employees performing (solving the problem?) needs assessment Managers Karl Kapp
19 What is the result on the customers or downstream employees? needs assessment Managers Karl Kapp
20 Is their another way (besides training) to solve this problem? needs assessment Managers Karl Kapp
21 Do you have the right people in place? needs assessment Managers Karl Kapp
22 What external or internal factors are contributing this is problem? needs assessment Managers Karl Kapp
23 What problems do you encounter as a result of the performance upstream? needs assessment Downstream Employees Karl Kapp
24 What outputs would you like to see but are not getting from the upstream employees? needs assessment Downstream Employees Karl Kapp
25 Why do you think you are not getting what you need? needs assessment Downstream Employees Karl Kapp
26 How would you solve the problem? needs assessment Downstream Employees Karl Kapp
27 How often do you meet with employees upstream? (usually never) needs assessment Downstream Employees Karl Kapp
28 How do you have to compensate for the employees upstream? needs assessment Downstream Employees Karl Kapp
29 Please rate the product/service/attention provided by organizations XYZ? needs assessment Customers Karl Kapp
30 What would you like to see improved? needs assessment Customers Karl Kapp
31 What is fantastic and that you don’t want to see change? needs assessment Customers Karl Kapp
32 How has performance changed over time? needs assessment Customers Karl Kapp
33 Is the organization responsive to your needs? needs assessment Customers Karl Kapp
34 What are your needs? needs assessment Customers Karl Kapp
35 How does organization XYZ understand what your needs are? needs assessment Customers Karl Kapp
36 If I retired tomorrow would anyone notice? macro Ourselves Clive Shepherd
37 If e-learning had never been invented/conceived, would our clients/employers be better or worse off? macro Ourselves Clive Shepherd
38 Is my agenda (innovation, expression, technology, creativity, engagement, sharing or whatever it is) in tune with the objectives of my clients/employer or am I just fighting a rather dysfunctional crusade? macro Ourselves Clive Shepherd
39 Are most organisations so chaotic, disorganised, short-sighted, cynical, inefficient, incompetent and basically mad that trying to impose any order on this is just pointless? macro Ourselves Clive Shepherd
40 What will work best for the learner? ?? Everyone Karyn Romeis
41 How do we bridge the divide between he-who-signs-the-cheques and he-who-will-use-the-resource? Karyn Romeis
42 What do you need from us? needs assessment Learners Matthew Nehring
43 What does it mean to be a learning professional? macro Everyone Dave Lee
44 How do we earn the respect of our colleagues so that we can be professionals? strategic planning Everyone Dave Lee
45 How do we get out ahead of the practical day-to-day challenges so that we can be more strategic (and I believe more valuable to our organizations)? strategic planning Everyone Dave Lee
46 How do we gain support for exciting informal learning learnscapes in our organizations? strategic planning Everyone Dave Lee
47 How should we evaluate our efforts to assure that we are credited with having impact (assuming we truly do)? evaluation Everyone Dave Lee
48 In the end, if we are successful, what will we have done to change our organizations? visioning Everyone Dave Lee
49 I'd like to learn more about your business, could I spend a day or two shadowing you or some of your key people? needs assessment Managers Dave Lee
50 My goal is to help you achieve your goals, how could i be doing that better than i have been in the past? evaluation Managers Dave Lee
51 What's your biggest concern regarding your team being ready to meet your strategic goals a year from now? two years from now? needs assessment Managers Dave Lee
52 Are you willing to participate in our organization's learning by developing the skills it takes to facilitate your employee's and others' learning both in the classroom and day-to-day in meetings and casual encounters? strategic planning Stakeholder/Manager Dave Lee
53 Are we willing to accept that unless there is a clear business imperative for learning, then no matter how good what we create on paper is, it's a waste of resources for the organization? visioning Ourselves Dave Lee
54 Will you support new methods designed to leverage the latest in technology and human resources to deliver learning to more employees faster at the same cost or cheaper than traditional classroom learning? project definition Stakeholders Dave Lee
55 What makes more of a difference to you? situational Clients Tom Haskins
56 How do you decide whether this is useful to you? situational Clients Tom Haskins
57 Which criteria helps you choose between these options? situational Cients Tom Haskins
58 Where do you draw the line between acceptable and offensive questions? situational Critics Tom Haskins
59 How do you decide that you've heard enough mistaken impressions? situational Critics Tom Haskins
60 What lets you know that we've crossed the line into stupidity? situational Critics Tom Haskins
61 What do you do to handle a situation like this? situational Ourselves Tom Haskins
62 How would you respond to these unintended consequences? situational Ourselves Tom Haskins
63 How do you sort out the conflicting evidence to formulate a viable strategy that gets results? situational Ourselves Tom Haskins
64 What are you seeing in what's been said recently? situational Everyone Tom Haskins
65 How do you interpret the misgivings that have been expressed? situational Everyone Tom Haskins
66 What's your theory to explain how this backlash is getting provoked? situational Everyone Tom Haskins
67 How is that compensating for what I'm doing? situational Ourselves Tom Haskins
68 What's so extreme about my approach that summons that opposition? situational Ourselves Tom Haskins
69 How am I asking for that flak by my own one-sided approach? situational Ourselves Tom Haskins
70 What permission do the other's need to deviate from conformity? situational Ourselves Tom Haskins
71 How can the others be given more choices? situational Ourselves Tom Haskins
72 What will provide the others with more territory to explore or room to maneuver? situational Ourselves Tom Haskins
73 What is not understood about the position you are in? situational Ourselves Tom Haskns
74 How does this threaten, limit or oppose your intentions? situational Ourselves Tom Haskns
75 How can others take your side, lend a hand or back you up on this? situational Ourselves Tom Haskins
76 Does it work - does design fulfill objectives? pre-implementaton ?? Wendy Wickham
77 Does it work - is technology bug-free and easy for the end user? pre-implementaton ?? Wendy Wickham
78 Is this the best we can do? always ?? Wendy Wickham
79 Is what you've developed the best way to teach your objectives given Time, Audience, Resources, and Restrictions? design ?? Wendy Wickham
80 Is there another cool tool / method that would work better? design ?? Wendy Wickham
81 Are we in the training business, or are we in the performance business? project definition Ourselves Ray Sims
82 What are our underlying unspoken assumptions about the problem, learner, client, resources, and success? project definition ?? Ray Sims
83 Strengthen - Where is existing strength? after action review Stakeholders Ray Sims
84 Start - What is missing? after action review Stakeholders Ray Sims
85 Stop - What needs interrupting because it isn’t adding value? after action review Stakeholders Ray Sims
86 Solve - What needs fixing? after action review Stakeholders Ray Sims
87 Share - What have we learned that others would benefit from knowing? after action review Stakeholders Ray Sims
88 Am I using my 24 hours in a way that is aligned with my commitments and priorities? personal development Ourselves Ray Sims
89 Am I adding the right amount of value? personal development Ourselves Ray Sims
90 Why US? macro ?? Brent Schlenker
91 Do we still add value to the new learning equation? macro ?? Brent Schlenker
92 Do people really need us (ISDers) any more? macro ?? Brent Schlenker
93 Does your company really need you (me, us) any more? macro ?? Brent Schlenker
94 What is it that we actually bring to the party? macro ?? Brent Schlenker
95 What problem are we trying to solve? project definition Stakeholder/Manager Valerie Bock
96 Is this a problem which lends itself to a training-based solution? project definition Stakeholder/Manager Valerie Bock
97 Is this the right time for this initiative? project definition Stakeholder/Manager Valerie Bock
98 What do you do before asking a question? macro Ourselves TATA Interactive
99 Why are you asking the question? macro Ourselves TATA Interactive
100 Why are you not asking questions? macro Ourselves TATA Interactive
101 Is the environment at your workplace conducive to asking questions? macro Ourselves TATA Interactive
102 Let’s talk about a circumstance when you felt your awareness of certain features of your product helped you sell better. design Sales Staff Geetha Krishnan
103 Tell me about a situation when any of your service staff felt embarrassed because they did not have the awareness to handle a customer query. design Call Center Manager Geetha Krishnan
104 What are some metrics you’d like to improve in your department / organization?

(follow-up) What are the factors that affect this metric?

(follow up) Can you explain how training can impact these factors?

(follow up) Can you give an example of how this will pan out at work?

project definition Managers Geetha Krishnan
105 Let’s pick up a training program that was particularly successful in your organization. Can you talk me through why it seemed to have worked?

(follow up) Can you give me some examples of how the training paid off?

(follow up) Can I speak with some of the people who attended the training to understand what worked for them?

project definition Everyone Geetha Krishnan
106 What knowledge, skills and attitudes are necessary to execute on your strategy? strategic planning Stakeholders Jacob McNulty
107 How can we more effectively diversify your learning ‘portfolio’ so that the maximum return is realized? strategic planning Ourselves Jacob McNulty
108 What are the various futures that may be in store for this organization? visioning Stakeholders Jacob McNulty
109 What are the common denominators between those potential futures that we can align learning and development with now? strategic planning Stakeholders/Ourselves Jacob McNulty
110 How can your incentive programs be better aligned with the behaviors required for success? ?? Stakeholders/Performance Mgmt Peers Jacob McNulty
111 What can learning and development then do to make it easier for people to receive those incentives? design Managers Jacob McNulty
112 How can your current training expenditures be adjusted in order to maximize the net present value of these allocations? strategic planning Ourselves/Finance Jacob McNulty

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